Comcast changed their brand from “Comcast Internet” to “Xfinity” because the comcast name had become associated with poor quality and service. The name change decision was made after a Comcast technician was recorded while sleeping on a customer’s couch.

Sleepy Comcast technician gets filmed, then fired

Comcast might need to reassess its employment techniques. Not only did a technician in the Washington, D.C., area find it necessary to call Comcast’s help line in order to fix a straightforward Internet connection issue, but he also fell asleep on customer Brian Finkelstein’s couch.

The humorous video Finkelstein produced of the employee, snoozing comfortably on the couch, is available for public entertainment via YouTube. It’s edited to include music (Eels pop song “I Need Some Sleep”), as well as humorous text slides in Comcast’s signature font with messages like “thanks Comcast for two broken routers, four-hour appointment blocks, weeklong Internet outages.” A law student at Georgetown University, Finkelstein made it possible for hun… Continue Reading (1 minute read)