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Apple’s policy of refusing to repair phones that have undergone “unauthorized” repairs is illegal in Australia due to their right to repair law.

Apple fined for misleading customers in Australia

AFP

An Australian court has fined Apple A$9m (£5m;$6.5m) for refusing to fix iPhones and iPads that had been serviced by third parties.

The nation’s consumer watchdog took the tech giant to court last year following complaints from users about faulty devices.

Apple admitted that it misled 275 people about their rights to remedies such as repairs and replacements.

The Federal Court of Australia found those actions breached consumer law.

The investigation followed complaints about Apple’s so-called “error 53”.

The fault rendered iPhones and iPads inoperable, after users downloaded a software update.

But when customers sought repairs, Apple denied some of them assistance because their devices had previously been fix… Continue Reading (1 minute read)

9 thoughts on “Apple’s policy of refusing to repair phones that have undergone “unauthorized” repairs is illegal in Australia due to their right to repair law.”

  1. littleblacktruck

    There was a big hubbub here in Kansas about tractor warranties being voided if you worked on them. These tractors cost a quarter million and up.

  2. CursedBear87

    This should be bigger news, I hope one day this stance is taken in the U.S.

  3. l_lawliot

    Don’t forget serialized parts. There’s this [video of a guy swapping cameras](https://youtu.be/FY7DtKMBxBw) of two newly bought iPhone 12s and they refused to work.

  4. _michaelbishoff_

    idk why this makes me so mad

  5. Donutnipple

    Does this also work on the Apple of cars, Tesla? They lock you out of the supercharging grid if you work on them yourself..

  6. tsavorite4

    I get not covering them under warranty if they’ve been worked on by a third party, but refusing to work on them altogether is just dumb.

  7. Maulino86

    Just stop buying from them. I dont buy apple stuff because of this.

  8. fackbook

    Hahaha expecting Apple to adhere to commercial regulations Anti-trust cases can’t come fast enough.

  9. yummyfanta

    Imagine having such an unethical policy that it’s illegal in some countries. How can anyone defend this company?

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